What company does Kandi Kouture use to ship packages?
We offer USPS Priority mail, both domestic and internationally. Our expedited overnight shipping is processed with FedEx.
How long does shipping within the US take?
We offer 2-day shipping on all orders. In rare instances, delivery may take 3 days. We also offer FREE standard shipping (also in 2 business days) on orders over $150, after discount. For expedited shipping we offer 1-Business day for $32 (must contact customer service for details at firstname.lastname@example.org)
How long does it take to ship internationally?
It usually takes 5-10 business days to arrive in your country, however, in some instances, delivery may be delayed depending on your country's customs.
Do you refund shipping fees?
Shipping fees are non-refundable.
I received a damaged Item, what do I do?
If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return. Please Note: we can only reimburse you a maximum of $10.00 USD if you include a copy of the receipt in your shipment.
My tracking info shows my package was delivered, but I never received it.
Kandi Kouture provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Kandi Kouture does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.
I am in the United States and want to return an item I am not satisfied with.
If you are not happy with your purchase, please send it back to our Las Vegas warehouse within 30 days of the delivery date with a return slip. Merchandise must be unworn, unwashed, and still have all tags attached. If returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We would be happy to issue you a refund in the form of store credit to use on a future purchase. Store credit never expires. Sale items, swimwear, and bodysuits cannot be returned unless approved by customer service in advance. There will be a 50% restocking fee taken out of your credit.
I am an international customer and I want to return an item.
Please contact us before returning an item, as there are special circumstances when we cannot accept a return from an international location. We will do our best to accommodate. We are not responsible for returns until they reach our warehouse.
My items do not fit, and I want to return them.
No worries, we will accept returns up to 30 days after receipt, as long as the items are unworn, are in their original packaging, and you have included the order number.
My package is being returned to you, what do I do now?
All packages returned to us due to an invalid address will be restocked and you will be issued a store credit minus the initial shipping charge. We are not able to reship an order as all returned shipments are processed by our Returns Department.
How long does it take to process returns?
Returns are processed within 7-14 business days after your item(s) are received into our warehouse. Once your return has been processed, you will be issued an online store credit in the form of an E-gift card via email. Please keep your return tracking number for your records.
Does Kandi Kouture do exchanges?
Because we can't ensure our Kandi's will be issued the style/size they desire by the time their returned items come back to the warehouse, we cannot do exchanges by mail.
Does Kandi Kouture issue refunds?
We do not issue refunds, we offer store credit in the form of an E-gift card instead. Please treat store credit like cash.
I got my order, but an item is missing/defective/not what I ordered. What do I do?
Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of receipt and let us know.
Returns & Exchanges
Where do I send my return to?
Please address your package to:
304 S. Jones Blvd #360
Las Vegas, NV 89107
Don't see your question answered? Shoot us an email at email@example.com with your order number in the subject, or call our Customer Care department at 1 (442) 202-4781 Mondays-Fridays between 9:00 AM to 4:00 PM PST.