Reserved Rights Regarding Returns
Kandi Kouture reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Kandi Kouture reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Kandi Kouture items sent to our distribution center will be discarded upon receipt.
Return by Mail
Please print and fill out our return slip or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on last chance/going,going,gone items or flash sale items
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
304 S. Jones Blvd #360
Las Vegas, NV 89107
We do not do exchanges. Our products are in high demand and if you send back the item you want to exchange there's no guarantee we will have what you want at that time.
However, simply return your package by following the normal return procedure. We will issue you a store credit once we receive your return. You may use your credit towards the correct item or size at your convenience.
Please note original shipping fees are nonrefundable. Return shipping costs are the customer's responsibility. I restocking fee will be assessed on orders that are refuse by the customer at time of delivery
How to make a return/exchange
- Fill out return/exchange form entirely and send it back with the item(s)
- Shipping costs for returns or exchanges will be the customer’s responsibility.
- Kandi Kouture will not cover or reimburse any cost of shipping returns unless item was received damaged or incorrect.
- Items being exchanged and sent to the customer will incur a new shipping and handling fee.
- Please make sure to provide a form of payment for new shipping costs with your exchange form.
Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 7-14 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Kandi Kouture does not credit original shipping charges.
Kandi Kouture requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, Kandi Kouture will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a Kandi Customer return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a Kandi customer, we must ensure the safety, welfare, and comfort of all Kandi's across the globe.