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POLICIES


Shipping Policies 

  • In-Stock Items can take 3-5 days to process prior to shipping
  • Back-Ordered Items or Custom Orders can take 3-5 weeks to process prior to shipping
  • Please Expect 3-5 weeks to receive your order
  • USPS Priority Mail Delivery (includes tracking)
  • Most orders arrive within 1-3 business days from shipping date

Overnight Rush 

Next business day delivery for orders placed by 1 P.M. PST Monday-Friday. 
Contact info@kandikouturedancewear.com for information

International Delivery 

We happily ship to other countries, simply contact info@kandikouturedancewear.com for an invoice.

You will receive an email confirmation when your order(s) have shipped. 


Return/Exchange Policy 

PLEASE NOTE: AS OF FEBRUARY 1ST, 2016 WE NO LONGER OFFER ANY CASH REFUNDS

We value our customers and we want you to absolutely love your dancewear. 
If for some reason you are not 100% satisfied please contact  us so we can try to fix the issue. 

RETURN POLICY  

  •  Eligible items may be returned  for store credit only. 
  •  Returns must be returned within 30 days of the ship date received. 
  • Kandi Kouture Will not accept any returns after 30 days.
  •  Returned items must be unworn and unwashed (free of any stains from make up deodorant or wear)  with all Kandi Kouture and product tags attached.
  • Eligible Returns will be processed within 14 business days of receipt, in form of store credit.
  •  Defective items must be reported within five days of receipt. If not reported we will not issue the credit. 
  •  If you believe you received an incorrect item, please contact us within 24 hours of receiving your package.
  • Please Note: All Last Chance  & Clearance Items Are Final. All Black Friday and Cyber Monday items are final Sale. 
  • Due to the nature of swimwear, we do not offer refunds.
  •  We recommend shipping packages back with a tracking number, last packages without proof of receipt will not be given return credit.
EXCHANGES

      We do not do exchanges. Our products are in high demand and if you send back the item you want to exchange there's no guarantee we will have what you want at that time. 
 However, simply return your package by following the normal return procedure. We will issue you a store credit once we receive your return. You may use your credit towards the correct item or size at your convenience. 
 Please note original shipping fees are nonrefundable. Return shipping costs are the customer's responsibility. I restocking fee will be  assessed on orders that are refuse by the customer at time of delivery

   How to make a return/exchange
  • Fill out return/exchange form entirely and send it back with the item(s)
  • Shipping costs for returns or exchanges will be the customer’s responsibility.
  • Kandi Kouture will not cover or reimburse any cost of shipping returns unless item was received damaged or incorrect.
  • Items being exchanged and sent to the customer will incur a new shipping and handling fee.
  • Please make sure to provide a form of payment for new shipping costs with your exchange form.  

Damages & Incorrect Orders
If you receive a damaged or incorrect item, please notify us within 2 days of receiving your merchandise.
We will happily exchange the unwashed/unworn item for the same item at no cost. 
Kandi Kouture will be responsible for the S&H. 
 

Return Policy on Custom Orders

We are so happy to be able to provide you with custom made orders to ensure uniqueness however any custom made item is nonrefundable.
We are happy to discuss options to make your item fit correctly but because it was made uniquely for your child we do not offer refunds. 
 
Return Address:
Kandi Kouture
304 S. Jones Blvd #360
Las Vegas, NV 89107
USA
 
Specials & Promotions
All sale items are final sale, including flash sale items. 
Should a customer misuse a promotion code and request a partial refund, that refund will only be given in the form of store credit.
 

Online/Store Credit 
Contact info@kandikouturedancewear.com prior to using your store credit and to receive a personal code for checkout. 
Store credit may not be used towards shipping and handling costs.
 
CREDITS/ COUPON CODES TO PREVIOUS PLACED ORDERS.

WE CAN NOT APPLY COUPON CODES TO ORDERS THAT  ARE NOT ENTERED AT CHECK OUT. ONCE PLACED ALL ORDERS ARE FINAL ... NO CREDIT BACKS. NO CANCELLED ORDERS.. NO STORE CREDITS.. NO REFUNDS .... 
NO DOUBLE COUPONS .. CAN NOT BE COMBINED WITH ANY OTHER  CREDITS OR COUPONS .... NO EXCEPECTIONS !

DO NOT TRY TO USE OLD OR EXPIRED CODES ON ANY ITEMS INCLUDING LAST CHANCE OR SALE ITEMS .  YOUR ORDER WILL BE CANCELLED  .. AND REFUNDED..... 

WE HAVE THE RIGHT TO REFUSE SERVICE... CANCEL, REFUND, AND BLOCK RUDE CUSTOMERS .....